Skillsfirst Level 3 Diploma in Administrative Operations (RQF)

Qualification summary

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.

This qualification has been designed to meet both employer and individual demand for learners to meet the knowledge and competences outlined in the Business Administrator Apprenticeship standard. These include:

understanding the organisation and stakeholders
understanding administrative legislation, regulations and internal policies
understanding how to apply and administer business fundamentals and processes
using business computer applications to carry out business administrative activities
producing records, reports and documents to carry out business administrative activities
making decisions to improve business administrative performance
using interpersonal skills to effectively carry out business administrative activities
using effective communication to carry out business administrative activities
carrying out and identifying improvements to business administrative activities
planning, organising and carrying out business administrative activities
project management

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem- solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

The primary target group for this qualification would be all Apprentices who are enrolled on a Business Administrator standard. As a 'stand-alone' qualification, however, it would also appeal to learners in any sector that involved administrative responsibilities, such as, but not limited to:

administration officer/executive
administration team leader/office supervisor
personal assistant

and people looking for CPD for recognition, re-skilling or to advance their career..

On completion of this qualification you could progress onto the following Skillsfirst qualifications:

Level 3 Diploma in Customer Service (RQF)
Level 3 Diploma in Team Management (RQF)
Level 5 Diploma in Operational and Departmental Management (RQF)

or similar higher-level qualifications.

If you feel that this qualification does not suit your current job role then you could look at the Level 2 Diploma in Business Administration (RQF) which is for administrative staff not in a supervisory position.

Qualification structure

All 11 modules from Group M must be achieved to gain the qualification:

Minimum Guided Learning Hours (GLH) are 370

Total Qualification Time (TQT) is 550

Qualification number

Qualification reference

Qualification review date

AOD3

603/3137/9

31/03/2023

Group M - mandatory units

RQF mod.no.	Skillsfirst mod. no.	Module title	GLH
K/616/9569	AO1	Understand the organisation and stakeholders	45
D/616/9570	AO2	Understand administrative legislation, regulations and internal policies	45
H/616/9571	AO3	Understand how to apply and administer business fundamentals and processes	45
K/616/9572	AO4	Use business computer applications to carry out business administrative activities	35
M/616/9573	AO5	Produce records, reports and documents to carry out business administrative activities	30
T/616/9574	AO6	Make decisions to improve business administrative performance	30
A/616/9575	AO7	Use interpersonal skills to effectively carry out business administrative activities	25
F/616/09576	AO8	Use effective communication to carry out business administrative activities	30
J/616/9577	AO9	Carry out and identify improvements to business administrative activities	30
L/616/9578	AO10	Plan, organise and carry out business administrative activities	25
R/616/9579	AO11	Project management	30