customerservices@skillsfirst.co.uk

0121 270 5100

Twitter

LinkedIn

Awarding Organisation




Skillsfirst Qualifications



Skillsfirst Level 3 Diploma in Administrative Operations (RQF)

Qualification summary

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.

 

This qualification has been designed to meet both employer and individual demand for learners to meet the knowledge and competences outlined in the Business Administrator Apprenticeship standard. These include:

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem- solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

 

The primary target group for this qualification would be all Apprentices who are enrolled on a Business Administrator standard. As a 'stand-alone' qualification, however, it would also appeal to learners in any sector that involved administrative responsibilities, such as, but not limited to:

and people looking for CPD for recognition, re-skilling or to advance their career..

On completion of this qualification you could progress onto the following Skillsfirst qualifications:

or similar higher-level qualifications.

 

If you feel that this qualification does not suit your current job role then you could look at the Level 2 Diploma in Business Administration (RQF) which is for administrative staff not in a supervisory position.

 

 

 

Related Documents:


Skillsfirst Level 3 Diploma in Administrative Operations (RQF) Handbook

 

 

Qualification structure

All 11 modules from Group M must be achieved to gain the qualification:

 

Minimum Guided Learning Hours (GLH) are 370

Total Qualification Time (TQT) is 550

Qualification number

Qualification reference

Qualification review date

AOD3

 

603/3137/9

31/03/2023

 


Group M - mandatory units

RQF 
mod.no.

Skillsfirst 
mod. no.

Module title

GLH

K/616/9569

AO1

Understand the organisation and stakeholders

45

D/616/9570

AO2

Understand administrative legislation, regulations and internal policies

45

H/616/9571

AO3

Understand how to apply and administer business fundamentals and processes

45

K/616/9572

AO4

Use business computer applications to carry out business administrative activities

35

M/616/9573

AO5

Produce records, reports and documents to carry out business administrative activities

30

T/616/9574

AO6

Make decisions to improve business administrative performance

30

A/616/9575

AO7

Use interpersonal skills to effectively carry out business administrative activities

25

F/616/09576

AO8

Use effective communication to carry out business administrative activities

30

J/616/9577

AO9

Carry out and identify improvements to business administrative activities

30

L/616/9578

AO10

Plan, organise and carry out business administrative activities

25

R/616/9579

AO11

Project management

30

 

To find out more about our registration/certification fees, contact our customer services team on
0121 270 5100 or  email us

 

Qualifications

Business & Administration

Assessment Principles Business & Administration

IBA1 - Skillsfirst Level 1 Award in Introduction to Employment in Business Administration (RQF)

BUSD2 - Skillsfirst Level 2 Diploma in Business Administration (RQF)

AOD3 - Skillsfirst Level 3 Diploma in Administrative Operations (RQF)

BUSD3 - Skillsfirst Level 3 Diploma in Business Administration (RQF)

BUSD4 - Skillsfirst Level 4 NVQ Diploma in Business Administration (RQF)

BAP04 - Skillsfirst Level 4 Diploma in Principles of Business Administration (RQF)