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Skillsfirst Qualifications



 

Skillsfirst Level 2 Diploma in Business Administration (RQF)

Qualification summary

This qualification has been developed to recognise the learners’ skills, knowledge and overall performance within administrative functions and activities. It accredits learners' abilities to understand and carry out a range of administrative tasks and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context and aids career progression.

 

The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the administrative sector are covered.

 

Learners who achieve this qualification could progress onto the:

 

•  Level 3 Diploma in Business Administration (RQF)
•  Level 3 Diploma in Customer Service (RQF)

 

 

Related Documents:


Skillsfirst Level 2 Diploma in Business Administration (RQF) Handbook

 

Qualification structure

A minimum total of 45 credits must be achieved to gain the qualification as follows:

 

All 21 credits must be achieved from Group M and a minimum of 14 credits must be achieved from Group A.

 

A maximum of 10 credits can only be achieved from Group B and a maximum of 6 credits can only be achieved from Group C.

 

A minimum of 36 credits must be at Level 2 or above.

 

Minimum Guided Learning Hours (GLH) are 229

Total Qualification Time(TQT) is 450

Qualification number

Qualification reference

Qualification review date

BUSD2

 

601/3518/9

 

31/07/2021

 


Group M - mandatory units

RQF
unit no.

Skillsfirst
unit no.

Unit title

Unit Level

Credit Value

 

H/506/1893

 

BUS34

 

Communication in a business environment

 

2

 

3

 

J/506/1899

 

BUS36

 

Principles of providing administrative services

 

2

 

4

 

T/506/1901

 

BUS37

 

Principles of business document production and information management

 

2

 

3

 

A/506/1964

 

BUS38

 

Understand employer organisations

 

2

 

4

 

L/506/1788

 

ML1

 

Manage personal performance and development

 

2

 

4

 

R/506/1789

 

ML2

 

Develop working relationships with colleagues

 

2

 

3

 


Group A - Optional units - Business administration

RQF
unit no.

Skillsfirst
unit no.

Unit title

Unit Level

Credit Value

 

D/506/1794

 

BUS4

 

Health and safety in a business environment

 

1

 

2

 

K/506/1796

 

BUS6

 

Use a telephone and voicemail system

 

1

 

2

 

A/506/1799

 

BUS8

 

Meet and welcome visitors in a business environment

 

1

 

2

 

L/506/1807

 

BUS13

 

Manage diary systems

 

2

 

2

 

Y/506/1809

 

BUS14

 

Produce business documents

 

2

 

3

 

L/506/1810

 

BUS15

 

Collate and report data

 

2

 

3

 

R/506/1811

 

BUS16

 

Store and retrieve information

 

2

 

4

 

Y/506/1812

 

BUS17

 

Produce minutes of meetings

 

2

 

3

 

D/506/1813

 

BUS18

 

Handle mail

 

2

  

 

H/506/1814

 

BUS19

 

Provide reception services

 

2

 

3

 

K/506/1815

 

BUS20

 

Prepare text from notes using touch typing

 

2

 

4

 

M/506/1816

 

BUS21

 

Prepare text for shorthand

 

2

 

6

 

T/506/1817

 

BUS22

 

Prepare text from recorded audio instruction

 

2

 

4

 

T/506/1865

 

BUS24

 

Archive information

 

2

 

3

 

Y/506/2295

 

BUS25

 

Maintain and issue stationery and supplies

 

2

 

3

 

J/506/1868

 

BUS26

 

Use and maintain office equipment

 

2

 

2

 

L/506/1869

 

BUS27

 

Contribute to the organisation of an event

 

2

 

3

 

D/506/1875

 

BUS28

 

Organise business travel or accommodation

 

2

 

4

 

H/506/1876

 

BUS29

 

Provide administrative support for meetings

 

2

 

4

 

T/506/1879

 

BUS30

 

Administer human resource records

 

2

 

3

 

A/506/1883

 

BUS31

 

Administer the recruitment and selection process

 

2

 

3

 

R/506/1887

 

BUS32

 

Administer parking dispensations

 

2

 

3

 

R/506/1890

 

BUS33

 

Administer finance

 

2

 

4

 

M/506/1895

 

BUS35

 

Buddy a colleague to develop their skills

 

2

 

3

 

L/506/1905

 

BUS39

 

Employee rights and responsibilities

 

2

 

2

 

K/506/1913

 

BUS43

 

Develop a presentation

 

3

 

3

 

M/506/1914

 

BUS44

 

Deliver a presentation

 

3

 

3

 

A/506/1916

 

BUS46

 

Contribute to the development and implementation of an information system

 

3

 

6

 

F/506/1917

 

BUS47

 

Monitor information systems

 

3

 

8

 

M/506/1945

 

BUS61

 

Analyse and present business data

 

3

 

6

 


Group B - Optional units - IT and customer services

RQF
unit no.

Skillsfirst
unit no.

Unit title

Unit Level

Credit Value

 

F/601/8320

 

B1

 

Processing customers financial transactions

 

2

 

4

 

A/506/2130

 

CUS7

 

Deliver customer service

 

2

 

5

 

R/506/2134

 

CUS13

 

Process information about customers

 

2

 

3

 

Y/506/2149

 

CUS19

 

Develop customer relationships

 

2

 

3

 

M/502/4300

 

EML2

 

Using email 2

 

2

 

3

 

F/502/4396

  

IT201

 

Bespoke software 2

 

2

 

3

 

J/502/4559

 

IT202

 

Data management software

 

2

 

3

 

M/502/4622

 

IT206

 

Presentation software

 

2

 

4

 

F/502/4625

 

IT208

 

Spreadsheet software

 

2

 

4

 

R/502/4631

 

IT210

 

Website software

 

2

 

4

 

R/502/4628

 

IT211

 

Word processing software

 

2

 

4

 

F/506/1934

 

ML23

 

Participate in a project

 

3

 

3

 

 

T/505/1238

 

 

PRP2

 

 

Payroll processing

 

 

2

 

 

5

 


Group C - General

RQF
unit no.

Skillsfirst
unit no.

Unit title

Unit Level

Credit Value

 

A/506/1818

 

BUS23

 

Understand the use of research in business

 

2

 

6

 

D/506/1939

 

BUS56

 

Understand the legal context of business

 

3

 

6

 

L/506/2083

 

CUS1

 

Understand working in a customer service environment

 

1

 

3

 

R/506/2294

 

ML6

 

Principles of team leading

 

2

 

5

 

J/506/1806

 

ML7

 

Principles of equality and diversity in the workplace

 

2

 

2

 

K/503/8194

 

PCR2

 

Principles of customer relationships

 

 2

 

3

 

D/502/9931

 

PDM2

 

Principles of digital marketing

 

2

 

5

 

D/502/9928

 

MTP2

 

Principles of marketing theory

 

2

 

4

 

R/505/3515

 

SMB21

 

Know how to publish, integrate and share using social media

 

2

 

5

 

F/505/6880

 

SMB22

 

Exploring social media

 

 

2

 

2

 

L/505/3514

 

 

SMB23

 

Understand the safe use of online and social media platforms

 

2

 

4

 

To find out more about our registration/certification fees, contact our customer services team on
0121 270 5100 or  email us

 

Qualifications

Business & Administration

Assessment Principles Business & Administration

IBA1 - Skillsfirst Level 1 Award in Introduction to Employment in Business Administration (RQF)

BUSD2 - Skillsfirst Level 2 Diploma in Business Administration (RQF)

AOD3 - Skillsfirst Level 3 Diploma in Administrative Operations (RQF)

BUSD3 - Skillsfirst Level 3 Diploma in Business Administration (RQF)

BUSD4 - Skillsfirst Level 4 NVQ Diploma in Business Administration (RQF)

BAP04 - Skillsfirst Level 4 Diploma in Principles of Business Administration (RQF)