customerservices@skillsfirst.co.uk

0121 270 5100

Twitter

LinkedIn

Awarding Organisation




Skillsfirst Qualifications



 

Skillsfirst Level 2 Diploma in Business Administration (RQF)

 

Qualification summary

This qualification has been developed to recognise the learners’ skills, knowledge and overall performance within administrative functions and activities. It accredits learners' abilities to understand and carry out a range of administrative tasks and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context and aids career progression.

 

The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the administrative sector are covered.

 

Learners who achieve this qualification could progress onto the:

 

•  Level 3 Diploma in Business Administration (RQF)
•  Level 3 Diploma in Customer Service (RQF)

 

 

Related Documents:


 Skillsfirst Level 2 Diploma in Business Administration (RQF) Handbook

 

Qualification structure

A minimum total of 45 credits must be achieved to gain the qualification as follows:

 

All 21 credits must be achieved from Group M and a minimum of 14 credits must be achieved from Group A.

 

A maximum of 10 credits can only be achieved from Group B and a maximum of 6 credits can only be achieved from Group C.

 

A minimum of 36 credits must be at Level 2 or above.

 

Minimum Guided Learning Hours (GLH) are 229

Total Qualification Time(TQT) is 450

Qualification number

Qualification reference

Qualification review date

BUSD2

 

601/3518/9

 

31/07/2022

 

Group M - mandatory units

RQF
unit no

Skillsfirst
unit no

Unit title

Unit Level

Credit Value

H/506/1893

BUS34

Communication in a business environment

2

3

J/506/1899

BUS36

Principles of providing administrative services

2

4

T/506/1901

BUS37

Principles of business document production and information management

2

3

A/506/1964

BUS38

Understand employer organisations

2

4

L/506/1788

ML1

Manage personal performance and development

2

4

R/506/1789

ML2

Develop working relationships with colleagues

2

3

 


Group A - Optional units - Business administration

RQF
unit no.

Skillsfirst
unit no.

Unit title

Unit Level

Credit Value

D/506/1794

BUS4

Health and safety in a business environment

1

2

K/506/1796

BUS6

Use a telephone and voicemail system

1

2

A/506/1799

BUS8

Meet and welcome visitors in a business environment

1

2

L/506/1807

BUS13

Manage diary systems

2

2

Y/506/1809

BUS14

Produce business documents

2

3

L/506/1810

BUS15

Collate and report data

2

3

R/506/1811

BUS16

Store and retrieve information

2

4

Y/506/1812

BUS17

Produce minutes of meetings

2

3

D/506/1813

BUS18

Handle mail

2

  3 

H/506/1814

BUS19

Provide reception services

2

3

K/506/1815

BUS20

Prepare text from notes using touch typing

2

4

M/506/1816

BUS21

Prepare text for shorthand

2

6

T/506/1817

BUS22

Prepare text from recorded audio instruction

2

4

T/506/1865

BUS24

Archive information

2

3

Y/506/2295

BUS25

Maintain and issue stationery and supplies

2

3

J/506/1868

BUS26

Use and maintain office equipment

2

2

L/506/1869

BUS27

Contribute to the organisation of an event

2

3

D/506/1875

BUS28

Organise business travel or accommodation

2

4

H/506/1876

BUS29

Provide administrative support for meetings

2

4

T/506/1879

BUS30

Administer human resource records

2

3

A/506/1883

BUS31

Administer the recruitment and selection process

2

3

R/506/1887

BUS32

Administer parking dispensations

2

3

R/506/1890

BUS33

Administer finance

2

4

M/506/1895

BUS35

Buddy a colleague to develop their skills

2

3

L/506/1905

BUS39

Employee rights and responsibilities

2

2

K/506/1913

BUS43

Develop a presentation

3

3

M/506/1914

BUS44

Deliver a presentation

3

3

A/506/1916

BUS46

Contribute to the development and implementation of an information system

3

6

F/506/1917

BUS47

Monitor information systems

3

8

M/506/1945

BUS61

Analyse and present business data

3

6

 


Group B - Optional units - IT and customer services

RQF
unit no.

Skillsfirst
unit no.

Unit title

Unit Level

Credit Value

F/601/8320

B1

Processing customers financial transactions

2

4

A/506/2130

CUS7

Deliver customer service

2

5

R/506/2134

CUS13

Process information about customers

2

3

Y/506/2149

CUS19

Develop customer relationships

2

3

M/502/4300

EML2

Using email 2

2

3

F/502/4396

 IT201

Bespoke software 2

2

3

J/502/4559

IT202

Data management software

2

3

M/502/4622

IT206

Presentation software

2

4

F/502/4625

IT208

Spreadsheet software

2

4

R/502/4631

IT210

Website software

2

4

R/502/4628

IT211

Word processing software

2

4

F/506/1934

ML23

Participate in a project

3

3

T/505/1238

PRP2

Payroll processing

2

5

 


Group C - General

RQF
unit no.

Skillsfirst
unit no.

Unit title

Unit Level

Credit Value

A/506/1818

BUS23

Understand the use of research in business

2

6

D/506/1939

BUS56

Understand the legal context of business

3

6

L/506/2083

CUS1

Understand working in a customer service environment

1

3

R/506/2294

ML6

Principles of team leading

2

5

J/506/1806

ML7

Principles of equality and diversity in the workplace

2

2

K/503/8194

PCR2

Principles of customer relationships

 2

3

D/502/9931

PDM2

Principles of digital marketing

2

5

D/502/9928

MTP2

Principles of marketing theory

2

4

R/505/3515

SMB21

Know how to publish, integrate and share using social media

2

5

F/505/6880

SMB22

Exploring social media

2

2

L/505/3514

SMB23

Understand the safe use of online and social media platforms

2

4

 

To find out more please, contact our customer services team on 0121 270 5100 or email us.

Qualifications

Business & Administration

Assessment Principles Business & Administration

IBA1 - Skillsfirst Level 1 Award in Introduction to Employment in Business Administration (RQF)

BUSD2 - Skillsfirst Level 2 Diploma in Business Administration (RQF)

AOD3 - Skillsfirst Level 3 Diploma in Administrative Operations (RQF)

BUSD3 - Skillsfirst Level 3 Diploma in Business Administration (RQF)

BUSD4 - Skillsfirst Level 4 NVQ Diploma in Business Administration (RQF)

BAP04 - Skillsfirst Level 4 Diploma in Principles of Business Administration (RQF)