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Skillsfirst Qualifications



Skillsfirst Level 3 Diploma in Business Administration (RQF)

Qualification summary

This qualification has been designed to recognise learners' skills, knowledge and overall competence of complex administrative functions and activities. It accredits learners' abilities to carry out a range of non-routine administrative tasks in a senior role and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context and aids career progression.

 

This level 3 diploma is ideal for staff employed as but not limited to the following roles:

The qualification has been designed to be flexible, allowing you to choose units that best fit your needs, such as, but not limited to:

but at the same time ensuring that essential areas of knowledge and skill from the business administrative sector are covered by the mandatory units within this qualification.

 

If you feel that this qualification does not suit your current job role then you could look at the Level 2 Diploma in Business Administration (RQF) which is for administrative staff not in a supervisory position.

 

Learners who achieve this qualification could progress onto the:

 

•  Level 4 NVQ Diploma in Business Administration (RQF)
•  Level 4 Diploma in Principles of Business Administration (RQF)

•  Level 3 Diploma in Team Management (RQF)

 

It is supported nationwide by employers in all sectors. For details of a training provider or college in your area please contact our customer services team.

 

 

Related Documents:


Skillsfirst Level 3 Diploma in Business Administration (RQF) Handbook

 

 

Qualification structure

A minimum total of 58 credits must be achieved to gain the qualification as follows:

 

All 27 credits must be achieved from Group M and minimum of 13 credits must be achieved from Group A

A maximum of 10 credits can only be achieved from Group B and a maximum of 8 credits can only be achieved from Group C

A minimum of 40 credits must be at Level 3 or above.

 

Minimum Guided Learning Hours (GLH) are 282

Total Qualification Time (TQT) is 580

Qualification number

Qualification reference

Qualification review date

BUSD3

 

601/3519/0

 

31/07/2021

 


Group M - mandatory units

RQF
unit no.

Skillsfirst
unit no.

Unit title

Unit Level

Credit Value

Barred Unit(s)

 

Y/506/1910

 

BUS40

 

Communication in a business environment

 

3

 

4

 

-

 

R/506/1940

 

BUS57

 

Principles of business communication and information

 

3

 

4

 

-

 

Y/506/1941

 

BUS58

 

Principles of administration

 

3

 

6

 

-

 

D/506/1942

 

BUS59

 

Principles of business

 

3

 

10

 

-

 

T/506/2952

 

ML9

 

Manage personal and professional development

 

3

 

3

 

-

 


Group A - Optional units - business administration

RQF
unit no.

Skillsfirst
unit no.

Unit title

Unit Level

Credit Value

Barred Unit(s)

 

Y/506/1809

 

BUS14

 

Produce business documents

 

2

 

3

 

-

 

R/506/1811

 

BUS16

 

Store and retrieve information

 

2

 

4

 

-

 

Y/506/1812

 

BUS17

 

Produce minutes of meetings

 

2

 

3

 

-

 

D/506/1813

 

BUS18

 

Handle mail

 

2

 

3

 

-

 

K/506/1815

 

BUS20

 

Prepare text from notes using touch typing

 

2

 

4

 

-

 

M/506/1816

 

BUS21

 

Prepare text from shorthand

 

2

 

6

 

-

 

T/506/1817

 

BUS22

 

Prepare text from recorded audio instruction

 

2

 

4

 

-

 

Y/506/2295

 

BUS25

 

Maintain and issue stationery and supplies

 

2

 

3

 

-

 

L/506/1869

 

BUS27

 

Contribute to the organisation of an event

 

2

 

3

 

-

 

D /506/1875

 

BUS28

 

Organise business travel or accommodation

 

2

 

4

 

BUS48

 

H/506/1876

 

BUS29

 

Provide administrative support for meetings

 

2

 

4

 

-

 

T/506/1879

 

BUS30

 

Administer human resource records

 

2

 

3

 

-

 

A/506/1883

 

BUS31

 

Administer the recruitment and selection process

 

2

 

3

 

-

 

R/506/1887

 

BUS32

 

Administer parking dispensations

 

2

 

 

3

 

-

 

R/506/1890

 

BUS33

 

Administer finance

 

2

 

4

 

-

 

M/506/1895

 

BUS35

 

Buddy a colleague to develop their skills

 

2

 

3

 

 

-

 

L/506/1905

 

BUS39

 

Employee rights and responsibilities

 

2

 

2

 

-

 

D/506/1911

 

BUS41

 

Contribute to the improvement of business performance

 

3

 

6

 

-

 

H/506/1912

 

BUS42

 

Negotiate in a business environment

 

3

 

4

 

-

 

K/506/1913

 

BUS43

 

Develop a presentation

 

3

 

3

 

-

 

M/506/1914

 

BUS44

 

Deliver a presentation

 

3

 

3

 

-

 

T/506/1915

 

BUS45

 

Create bespoke business documents

 

3

 

4

 

-

 

A/506/1916

 

BUS46

 

Contribute to the development and implementation of an information system

 

3

 

6

 

-

 

F/506/1917

 

BUS47

 

Monitor information systems

 

3

 

8

 

-

 

J/506/1918

 

BUS48

 

Evaluate the provision of business travel or accommodation

 

3

 

5

 

BUS28

 

L/506/1919

 

BUS49

 

Provide administration support in schools

 

3

 

5

 

-

 

F/506/1920

 

BUS50

 

Administer parking and traffic challenges, representations and civil parking appeals

 

3

 

5

 

 

-

 

R/506/1923

 

BUS51

 

Administer statutory parking and traffic appeals

 

3

 

6

 

-

 

T/506/1932

 

BUS52

 

Administer parking and traffic debt recovery

 

3

 

5

 

-

 

J/506/1935

 

BUS53

 

Administer legal files

 

3

 

5

 

-

 

L/506/1936

 

BUS54

 

Build legal case files

 

3

 

5

 

-

 

Y/506/1938

 

BUS55

 

Manage legal case files

 

 3

 

5

 

-

 

K/506/1944

 

BUS60

 

Manage an office facility

 

3

 

4

 

-

 

M/506/1945

 

BUS61

 

Analyse and present business data

 

3

 

6

 

 

-

 

R/506/1954

 

BUS66

 

Support environmental sustainability in a business environment

 

4

 

4

 

-

 

D/506/1956

 

BUS67

 

Resolve administrative problems

 

4

 

6

 

-

 

H/506/1957

 

BUS68

 

Prepare specifications for contracts

 

4

 

4

 

 

 -

 


Group B - Optional units - IT and management

RQF
unit no.

Skillsfirst
unit no.

Unit title

Unit Level

Credit Value

Barred Unit(s)

 

L/506/2150

 

CUS25

 

Organise and deliver customer service

 

3

 

5

 

-

 

R/506/2151

 

CUS31

 

Resolve customer's complaints

 

3

 

4

 

-

 

J/502/4397

 

IT301

 

Bespoke software

 

3

 

4

 

-

 

T/502/4556

 

IT303

 

Database software

 

3

 

6

 

-

 

T/502/4623

 

IT306

 

Presentation software

 

3

 

6

 

-

 

J/502/4626

 

IT308

 

Spreadsheet software

 

3

 

6

 

-

 

Y/502/4632

 

IT310

 

Website software

 

3

 

5

 

-

 

Y/502/4629

 

IT311

 

Word processing software

 

3

 

6

 

-

 

T/502/4301

 

IT312

 

Using email

 

3

 

3

 

-

 

T/506/1820

 

ML10

 

Promote equality, diversity and inclusion in the workplace

 

3

 

3

 

-

 

A/506/1821

 

ML11

 

Manage team performance

 

3

 

4

 

-

 

J/506/1921

 

ML12

 

Manage individuals' performance

 

3

 

4

 

-

 

L/506/1922

 

ML13

 

Manage individuals' development in the workplace

 

3

 

3

 

-

 

Y/506/1924

 

ML14

 

Chair and lead meetings

 

 

3

 

3

 

-

 

J/506/2292

 

ML16

 

Encourage innovation

 

3

 

 

 4

 

-

 

M/506/1928

 

ML18

 

Produce products and/or services

 

3

 

  

5

 

-

 

T/506/1929

 

ML19

 

Implement change

 

3

 

5

 

-

 

K/506/1930

 

ML20

 

Implement and maintain business continuity plans and processes

 

3

 

4

 

-

 

F/506/1934

 

ML23

 

Participate in a project

 

3

 

3

 

ML40

 

J/506/1949

 

ML25

 

Develop and maintain professional networks

 

4

 

3

 

-

 

Y/506/1955

 

ML27

 

Develop and implement an operational plan

 

4

 

5

 

-

 

K/506/1989

 

ML34

 

Manage physical resources

 

4

 

4

 

-

 

K/506/1992

 

ML36

 

Prepare for and support quality audits

 

4

 

3

 

-

 

A/506/1995

 

ML38

 

Manage a budget

 

4

 

4

 

-

 

R/506/1999

 

ML40

 

Manage a project

 

4

 

7

 

ML23

 

L/506/2004

 

ML41

 

Manage business risk

 

4

 

6

 

-

 

R/506/2909

 

ML43

 

Recruitment, selection and induction practice

 

4

 

6

 

-

 


Group C - Optional units - general

RQF
unit no.

Skillsfirst
unit no.

Unit title

Unit Level

Credit Value

Barred Unit(s)

 

D/506/1939

 

BUS56

 

Understand the legal context of business

 

3

 

6

 

-

 

Y/506/2152

 

CUS26

 

Understand the customer service environment

 

3

 

5

 

-

 

K/502/9933

 

MK1

 

Principles of market research

 

3

 

5

 

-

 

T/502/9935

 

MK2

 

Principles of marketing and evaluation

 

3

 

7

 

-

 

J/502/9938

 

MK3

 

Principles of marketing stakeholder relationships

 

3

 

3

 

-

 

F/506/2596

 

ML15

 

Principles of leadership and management

 

3

 

8

 

-

 

F/502/9937

 

PDM3

 

Principles of digital marketing and research

 

3

 

7

 

-

 

R/503/9324

 

RECP17

 

Principles of social media within a business

 

3

 

6

 

-

 

To find out more about our registration/certification fees, contact our customer services team on
0121 270 5100 or  email us

 

Qualifications

Business & Administration

Assessment Principles Business & Administration

IBA1 - Skillsfirst Level 1 Award in Introduction to Employment in Business Administration (RQF)

BUSD2 - Skillsfirst Level 2 Diploma in Business Administration (RQF)

AOD3 - Skillsfirst Level 3 Diploma in Administrative Operations (RQF)

BUSD3 - Skillsfirst Level 3 Diploma in Business Administration (RQF)

BUSD4 - Skillsfirst Level 4 NVQ Diploma in Business Administration (RQF)

BAP04 - Skillsfirst Level 4 Diploma in Principles of Business Administration (RQF)