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Skillsfirst Qualifications



Skillsfirst Level 3 Diploma in Business Administration (RQF)

 

Qualification summary

This qualification has been designed to recognise learners' skills, knowledge and overall competence of complex administrative functions and activities. It accredits learners' abilities to carry out a range of non-routine administrative tasks in a senior role and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context and aids career progression.

 

This level 3 diploma is ideal for staff employed as but not limited to the following roles:

The qualification has been designed to be flexible, allowing you to choose units that best fit your needs, such as, but not limited to:

but at the same time ensuring that essential areas of knowledge and skill from the business administrative sector are covered by the mandatory units within this qualification.

 

If you feel that this qualification does not suit your current job role then you could look at the Level 2 Diploma in Business Administration (RQF) which is for administrative staff not in a supervisory position.

 

Learners who achieve this qualification could progress onto the:

 

•  Level 4 NVQ Diploma in Business Administration (RQF)
•  Level 4 Diploma in Principles of Business Administration (RQF)

•  Level 3 Diploma in Team Management (RQF)

 

It is supported nationwide by employers in all sectors. For details of a training provider or college in your area please contact our customer services team.

 

 

Related Documents:


 Skillsfirst Level 3 Diploma in Business Administration (RQF) Handbook

 

 

Qualification structure

A minimum total of 58 credits must be achieved to gain the qualification as follows:

 

All 27 credits must be achieved from Group M and minimum of 13 credits must be achieved from Group A

A maximum of 10 credits can only be achieved from Group B and a maximum of 8 credits can only be achieved from Group C

A minimum of 40 credits must be at Level 3 or above.

 

Minimum Guided Learning Hours (GLH) are 282

Total Qualification Time (TQT) is 580

Qualification number

Qualification reference

Qualification review date

BUSD3 601/3519/0 31/07/2022


Group M - mandatory units

RQF
unit no

Skillsfirst
unit no

Unit title

Unit Level

Credit Value

Barred Unit(s)

Y/506/1910

BUS40

Communication in a business environment

3

4

-

R/506/1940

BUS57

Principles of business communication and information

3

4

-

Y/506/1941

BUS58

Principles of administration

3

6

-

D/506/1942

BUS59

Principles of business

3

10

-

T/506/2952

ML9

Manage personal and professional development

3

3

-

 

Group A - Optional units - business administration

RQF
unit no

Skillsfirst
unit no

Unit title

Unit Level

Credit Value

Barred Unit(s)

Y/506/1809

BUS14

Produce business documents

2

3

-

R/506/1811

BUS16

Store and retrieve information

2

4

-

Y/506/1812

BUS17

Produce minutes of meetings

2

3

-

D/506/1813

BUS18

Handle mail

2

3

-

K/506/1815

BUS20

Prepare text from notes using touch typing

2

4

-

M/506/1816

BUS21

Prepare text from shorthand

2

6

-

T/506/1817

BUS22

Prepare text from recorded audio instruction

2

4

-

Y/506/2295

BUS25

Maintain and issue stationery and supplies

2

3

-

L/506/1869

BUS27

Contribute to the organisation of an event

2

3

-

D /506/1875

BUS28

Organise business travel or accommodation

2

4

BUS48

H/506/1876

BUS29

Provide administrative support for meetings

2

4

-

T/506/1879

BUS30

Administer human resource records

2

3

-

A/506/1883

BUS31

Administer the recruitment and selection process

2

3

-

R/506/1887

BUS32

Administer parking dispensations

2

3

-

R/506/1890

BUS33

Administer finance

2

4

-

M/506/1895

BUS35

Buddy a colleague to develop their skills

2

3

-

L/506/1905

BUS39

Employee rights and responsibilities

2

2

-

D/506/1911

BUS41

Contribute to the improvement of business performance

3

6

-

H/506/1912

BUS42

Negotiate in a business environment

3

4

-

K/506/1913

BUS43

Develop a presentation

3

3

-

M/506/1914

BUS44

Deliver a presentation

3

3

-

T/506/1915

BUS45

Create bespoke business documents

3

4

-

A/506/1916

BUS46

Contribute to the development and implementation of an information system

3

6

-

F/506/1917

BUS47

Monitor information systems

3

8

-

J/506/1918

BUS48

Evaluate the provision of business travel or accommodation

3

5

BUS28

L/506/1919

BUS49

Provide administration support in schools

3

5

-

F/506/1920

BUS50

Administer parking and traffic challenges, representations and civil parking appeals

3

5

-

R/506/1923

BUS51

Administer statutory parking and traffic appeals

3

6

-

T/506/1932

BUS52

Administer parking and traffic debt recovery

3

5

-

J/506/1935

BUS53

Administer legal files

3

5

-

L/506/1936

BUS54

Build legal case files

3

5

-

Y/506/1938

BUS55

Manage legal case files

 3

5

-

K/506/1944

BUS60

Manage an office facility

3

4

-

M/506/1945

BUS61

Analyse and present business data

3

6

-

R/506/1954

BUS66

Support environmental sustainability in a business environment

4

4

-

D/506/1956

BUS67

Resolve administrative problems

4

6

-

H/506/1957

BUS68

Prepare specifications for contracts

4

4

 -

 


Group B - Optional units - IT and management

RQF
unit no

Skillsfirst
unit no

Unit title

Unit Level

Credit Value

Barred Unit(s)

L/506/2150

CUS25

Organise and deliver customer service

3

5

-

R/506/2151

CUS31

Resolve customer's complaints

3

4

-

J/502/4397

IT301

Bespoke software

3

4

-

T/502/4556

IT303

Database software

3

6

-

T/502/4623

IT306

Presentation software

3

6

-

J/502/4626

IT308

Spreadsheet software

3

6

-

Y/502/4632

IT310

Website software

3

5

-

Y/502/4629

IT311

Word processing software

3

6

-

T/502/4301

IT312

Using email

3

3

-

T/506/1820

ML10

Promote equality, diversity and inclusion in the workplace

3

3

-

A/506/1821

ML11

Manage team performance

3

4

-

J/506/1921

ML12

Manage individuals' performance

3

4

-

L/506/1922

ML13

Manage individuals' development in the workplace

3

3

-

Y/506/1924

ML14

Chair and lead meetings

3

3

-

J/506/2292

ML16

Encourage innovation

3

 4

-

M/506/1928

ML18

Produce products and/or services

3

5

-

T/506/1929

ML19

Implement change

3

5

-

K/506/1930

ML20

Implement and maintain business continuity plans and processes

3

4

-

F/506/1934

ML23

Participate in a project

3

3

ML40

J/506/1949

ML25

Develop and maintain professional networks

4

3

-

Y/506/1955

ML27

Develop and implement an operational plan

4

5

-

K/506/1989

ML34

Manage physical resources

4

4

-

K/506/1992

ML36

Prepare for and support quality audits

4

3

-

A/506/1995

ML38

Manage a budget

4

4

-

R/506/1999

ML40

Manage a project

4

7

ML23

L/506/2004

ML41

Manage business risk

4

6

-

R/506/2909

ML43

Recruitment, selection and induction practice

4

6

-

 


Group C - Optional units - general

RQF
unit no

Skillsfirst
unit no

Unit title

Unit Level

Credit Value

Barred Unit(s)

D/506/1939

BUS56

Understand the legal context of business

3

6

-

Y/506/2152

CUS26

Understand the customer service environment

3

5

-

K/502/9933

MK1

Principles of market research

3

5

-

T/502/9935

MK2

Principles of marketing and evaluation

3

7

-

J/502/9938

MK3

Principles of marketing stakeholder relationships

3

3

-

F/506/2596

ML15

Principles of leadership and management

3

8

-

F/502/9937

PDM3

Principles of digital marketing and research

3

7

-

R/503/9324

RECP17

Principles of social media within a business

3

6

-

 

To find out more, please contact our customer services team on 0121 270 5100 or email us.

 

Qualifications

Business & Administration

Assessment Principles Business & Administration

IBA1 - Skillsfirst Level 1 Award in Introduction to Employment in Business Administration (RQF)

BUSD2 - Skillsfirst Level 2 Diploma in Business Administration (RQF)

AOD3 - Skillsfirst Level 3 Diploma in Administrative Operations (RQF)

BUSD3 - Skillsfirst Level 3 Diploma in Business Administration (RQF)

BUSD4 - Skillsfirst Level 4 NVQ Diploma in Business Administration (RQF)

BAP04 - Skillsfirst Level 4 Diploma in Principles of Business Administration (RQF)