Replacement Certificates

When you completed your qualification, the company or college who provided your training should have provided you with your certificate. 

If you haven’t received a certificate when you feel you should have, please contact our customer services team on 0121 270 5100 (select option 2) or by email and we’ll be happy to help.

Using our certification platform, CertiTrack you will be able to:

  • View certificates and unit transcripts – this is a free service
  • Access and share QR codes to enable 3rd parties access to your achievement records – this is a free service
  • Purchase replacement certificates and confirmation letters

Please open the CertiTrack user guide for details on how to log in and use the platform.

Access CertiTrack here

Alternatively, payments can be taken by credit or debit card over the telephone by our customer services team via 0121 270 5100 (select option 2).

Please ensure you have the following information to hand when you call:

  • your full name (at the time you achieved your qualification)
  • your date of birth
  • the qualification title and/or the year you completed your qualification
  • the name of the training provider where you studied your qualification