Team Leader / Supervisor Level 3 – ST0384

Team Leader / Supervisor

A Team Leader or Supervisor is a first-line management role, with operational / project responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisations, specific responsibilities will vary, but the knowledge, skills and behaviours (KSBs) required to be successful will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships internally and externally.

Gateway Requirements

The decision to take an apprentice through Gateway is made between the employer, training provider and apprentice, typically after 12 – 18 months on-programme. The apprentice will have completed all on-programme elements before they enter Gateway, including a Portfolio of Evidence and Level 2 in English and Maths.

End-point Assessment

EPA consists of two discrete assessment methods.  These can be delivered in any order – via remote assessment – and are weighted equally in their contribution to the overall EPA grade.

Assessment MethodDurationMinimum gradeMaximum grade
Presentation with questions and answers50 mins (+10% discretion)PassDistinction
Professional discussion underpinned by a portfolio of evidence60 mins (+10% discretion)PassDistinction

Presentation with Questions and Answers

The apprentice will prepare and deliver a presentation based on a topic provided by Skillsfirst, along with a summary of the apprentice’s role as a team leader and how this is relevant to their organisation.  This will cover all of the knowledge, skills and behaviours (KSBs) assigned to this assessment method.

The presentation will be followed by a question-and-answer session with a Skillsfirst Independent End-point Assessor (IEA), during which the topic will be discussed in greater detail. The assessment has four weeks in which to be completed.

On the assessment day, 20 minutes will be assigned to the Presentation and 30 minutes to the Questions and Answers.

Professional Discussion underpinned by a Portfolio of Evidence

The Professional Discussion will be appropriately structured to draw out the best of the apprentice’s competence and will cover the KSBs assigned to this assessment method. It is an in-depth, two-way dialogue between the apprentice and the IEA, encouraging the apprentice to explore their own practice and experience.

Both assessments are graded Fail, Pass or Distinction.

Presentation with Q&AProfessional Discussionunderpinned by a portfolio of evidenceOverall grading


The IEA will not provide the apprentice (or their manager) with a preliminary grade, as it will be subject to Skillsfirst internal quality assurance processes.  Skillsfirst will aim to confirm the apprentice’s final and overall grade approximately 10 working days after the last assessment.


Once moderation is complete and the apprentice has successfully completed all EPA methods, Skillsfirst will activate certification through the Apprenticeship assessment service.  Certificates will be sent directly to the employer.    

You can download a copy of the information on this page here

A link to the Team Leader / Supervisor standards page can be found here