CSA01 – VTCT (Skillsfirst) Level 1 Award in Principles of Customer Service (RQF)

Qualification summary

This qualification covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.

This qualification is a starting point for anyone wanting a career in the customer service sector. Roles could include any job that includes customer service, such as, but not limited to:

  • Call centre operative
  • Shop assistant
  • Hair salon assistant
  • Bank assistant

This qualification does not require you to have any prior qualifications or levels of previous learning. There is no minimum age requirement for this qualification. This qualification is 100% vocational in that it is completely focused on the customer service sector.

If you feel that you already have a basic knowledge of customer service, you could chose to do the Level 1 Certificate in Principles of Customer Service.

On completion of this qualification you could progress onto:

  • Level 1 Certificate in Principles of Customer Service (RQF)
  • Level 2 Diploma in Customer Service (RQF) 

This qualification is ideally suited to learners who are undertaking the work placement element of a Traineeship. Find out more about Traineeships here.

For contact details of the training providers and colleges that offer this qualification in your local area, please email our customer service team.

VTCT (Skillsfirst) Level 1 Award in Principles of Customer Service (RQF) Handbook

Qualification structure

Learners must achieve 6 credits by completing the mandatory unit.

Total Qualification Time (TQT) is 55

Maximum Guided Learning Hours (GLH) are 47

Qualification numberQualification reference

Group M – mandatory unit

unit no
unit no
Unit titleCredit value
Y/501/4375CSP01Principles of customer service6

To find out more, please contact our customer services team on 0121 270 5100 or email us.