This qualification is now closed for Registrations

Certification end date: 31/07/2026

Qualification summary

The COVID pandemic has had a significant impact on the UK workforce and economy, with lockdown restrictions shutting down many businesses and unemployment likely to reach 2.6 million by the middle of 2021 (7.5% of the working population).

We have worked with job centres, providers, FE Colleges and employers to develop a qualification that helps people who have recently become unemployed to return quickly to work.

This qualification enables the learner to meet the demands of the post-COVID job market and develop new and/or existing occupational skills and knowledge. It includes essential units for the modern workplace, including remote working and digital skills and gives learners the flexibility to focus on their chosen career path.

‘In terms of content, I love this qualification. I’m convinced it will positively impact the lives of so many who have been sadly made redundant or who have lost their jobs due to the pandemic. I wish it every success!’

Waltham Forest College

‘This qualification will be great for sector based work academies’

In2Skills

‘The number of people we are helping to find employment is growing rapidly. I can see that this qualification would really help those people who want to gain new skills and return to work as quickly as possible.’

DWP – Jobcentre Plus, Northamptonshire

The VTCT (Skillsfirst) Level 2 Certificate in Returning to the Workplace (RQF) is aimed at those learners who are seeking employment in a new sector, but also wish to gain skills and knowledge related to a post-COVID working environment.

On completion of this qualification, the learner would expect to progress into employment or onto other Skillsfirst qualifications, such as the:

• VTCT (Skillsfirst) Level 2 Diploma in Business Administration (RQF)
• VTCT (Skillsfirst) Level 2 Diploma for the Early Years Practitioner (RQF)
• VTCT (Skillsfirst) Level 2 Certificate in Warehousing and Storage (RQF)
• VTCT (Skillsfirst) Level 2 Diploma in Care (RQF)

The qualification is intended to provide learners with essential skills and knowledge required to gain employment in a range of sectors or similar vocationally-based qualifications.

Related Documents:

VTCT (Skillsfirst) Level 2 Certificate in Returning to the Workplace (RQF) Handbook

Qualification structure

To achieve the qualification, learners will have to achieve all five units from Group M and three units from one of the optional occupational Groups A-I.

Minimum Guided Learning Hours (GLH) are 201

Total Qualification Time (TQT) is 231

Qualification number	Qualification reference
603/7224/2	RWC2

Group M – mandatory units

RQF unit no	Skillsfirst unit no	Unit Title	Unit Level	GLH Value
M/618/6597	RWM1	Operating effectively in a workplace	2	24
T/618/6598	RWM2	Managing and improving own performance in a workplace	2	28
A/618/6599	RWM3	Understanding methods of remote business communication	2	24
H/618/6660	RWM4	Solving problems at work	2	21
K/618/6601	RWM5	Principles of infection prevention and control in the workplace	2	32

Group A  – optional business support units

RQF unit no	Skillsfirst unit no	Unit Title	Unit Level	GLH Value
A/618/6604	RWA1	Providing administrative services	2	24
F/618/6605	RWA2	Managing information and producing documents	2	28
J/618/6606	RWA3	Maintaining stationery supplies	2	24

Group B  – optional retail units

RQF unit no	Skillsfirst unit no	Unit Title	Unit Level	GLH Value
L/618/6607	RWB1	Understanding security and loss prevention in a retail busines	2	28
R/618/6608	RWB2	Understanding the handling of customer payments in a retail business	2	24
Y/618/6609	RWB3	Understanding the control, receipt and storage of stock in a retail business	2	24

Group C  – optional food service units

RQF unit no	Skillsfirst unit no	Unit Title	Unit Level	GLH Value
L/618/6610	RWC1	Providing a counter and takeaway service	2	26
R/618/6611	RWC2	Providing a table service	2	24
Y/618/6612	RWC3	Serving alcoholic drinks and beverages	2	24

Group D  – optional sales units

RQF unit no	Skillsfirst unit no	Unit Title	Unit Level	GLH Value
D/618/6613	RWD1	Understanding sales techniques and processes	2	30
H/618/6614	RWD2	Principles of online selling	2	24
K/618/6615	RWD3	Understanding sales targets	2	24

Group E  – optional housekeeping units

RQF unit no	Skillsfirst unit no	Unit title	Unit Level	GLH Value
M/618/6616	RWE1	Carrying out periodic room servicing and deep cleaning	2	30
T/618/6617	RWE2	Cleaning and protecting floors, carpets and soft furnishings	2	24
A/618/6618	RWE3	Collecting linen and making beds	2	24

Group F  – optional warehousing units

RQF unit no	Skillsfirst unit no	Unit title	Unit Level	GLH Value
F/618/6619	RWF1	Picking goods and processing orders	2	24
T/618/6620	RWF2	Wrapping, packing and assembling goods for dispatch	2	24
A/618/6621	RWF3	Moving and handling goods	2	24

Group G – optional adult care units

RQF unit no	Skillsfirst unit no	Unit Title	Unit Level	GLH Value
F/618/6622	RWG1	Understanding the role of the adult care worker	2	24
J/618/6623	RWG2	Understanding person-centred approaches in adult care settings	2	32
L/618/6624	RWG3	Principles of communication in adult care settings	2	24

Group H – optional child care units

RQF unit no	Skillsfirst unit no	Unit Title	Unit Level	GLH Value
R/618/6625	RWH1	Understanding the principles of babies and young children development	2	28
Y/618/6626	RWH2	Understanding the safeguarding of babies and young children	2	26
D/618/6627	RWH3	Working with others in a babies and young children work setting	2	24

Group I – optional digital skills for business units

RQF unit no	Skillsfirst Unit no	Unit Title	Unit Level	GLH Value
H/618/6628	RWI1	How to communicate in business using digital platforms	2	26
K/618/6629	RWI2	How to be safe and responsible online in the business environment	2	24
D/618/6630	RWI3	How to create and edit digital information for business use	2	26

To find out more, please contact our customer services team on 0121 270 5100 or email us.