WCSD2 – VTCT (Skillsfirst) Level 2 Diploma in Working in Care Services (RQF)

Qualification summary

The Level 2 Diploma in Working in Care Services (RQF) is designed to demonstrate your knowledge and ability in delivering high quality care services. It also covers the skills that you need for a successful career in providing a range of care services. This qualification is aimed at learners already in a variety of roles and job titles, including, but not restricted to:

  • care workers
  • community workers
  • support workers
  • outreach workers
  • domiciliary care workers

This qualification covers essential mandatory areas such as:

  • safeguarding
  • communication skills
  • person-centred approach
  • duty of care

Optional units include, but are not restricted to:

  • dementia awareness
  • understanding mental health
  • record-keeping
  • the use of assistive technology

Once you have achieved this qualification you could progress to working in a wide range of settings in the adult social care sector.

This qualification does not require you to have any prior qualifications or levels of previous learning. There are no age limits attached to learners undertaking this qualification unless this is a legal requirement of the process or the environment. However, this qualification is not suitable for those looking to enter the care sector and who want to acquire the knowledge to be able to do so. For this purpose you could chose the Level 2 Diploma in Care (RQF).

It is supported nationwide by employers. For a list of the training providers and colleges who deliver this qualification in your area please contact our customer services team.

For contact details of the training providers and colleges that offer this qualification in your local area, please email our customer service team.

VTCT (Skillsfirst) Level 2 Diploma in Working in Care Services (RQF) Handbook

Qualification structure

A minimum total of 37 credits must be achieved to gain the qualification as follows:

Group M – 22 credits

Group O – 15 credits

Guided Learning Hours (GLH) are 307

Total Qualification Time (TQT) is 370

Qualification numberQualification reference

Group M – mandatory units

unit no
unit no
Unit titleCredit value
J/601/2874DEM201Dementia awareness2
A/601/8574HSC024Principles of safeguarding and protection in health and social care3
L/602/2905PWSC21Principles of communication in adult social care settings2
L/602/3035PWSC22Principles of personal development in adult social care settings2
H/602/3039PWSC23Principles of diversity, equality and inclusion in adult social care settings2
A/602/3113PWSC25Understand the role of the social care worker1
J/602/3180PWSC26Understand person-centred approaches in adult social care settings4
R/602/3179PWSC27Understand health and safety in social care settings4
Y/602/3118PWSC28Understand how to handle information in social care settings1
H/601/5474SHC24Introduction to duty of care in health, social care or children’s and your people’s settings1

Group O – optional units

unit no.
unit no.
Unit titleCredit value
J/504/8599DECON1Principles of decontamination, cleaning and waste management in health care settings5
H/601/2879DEM202The person centred approach to the care and support of individuals with dementia2
T/601/9416DEM205Understand the factors that can influence communication and interaction with individuals who have dementia2
A/601/2886DEM207Understand equality, diversity and inclusion in dementia care2
J/504/2396DEM314Understand behaviour in the context of dementia3
A/601/0197ED02Exploring equality and diversity8
A/503/8085ELC1Understand how to work in the end of life care3
H/505/1980ELC2Understanding the role of the care worker in time of death3
K/601/5315LD201Understand the context of supporting individuals with learning disabilities4
L/601/6442LD202Support person-centred thinking and planning5
M/601/5316LD210Introductory awareness of Autistic Spectrum Conditions2
K/601/2950MHL202Approaches to care and management in mental health3
D/504/1707MHL22948Mental health and mental health issues3
K/504/1709MHL22956Understanding change and support in relation to mental health5
T/504/5519MPD1Understand how to provide support to manage pain and discomfort2
J/601/2535NUT1Consider nutritional needs of a variety of individuals4
L/601/6117PDOP21Understand physical disability2
L/503/1013PWB39Valuing equality and diversity2
Y/601/9571SHM1Understand medication and prescriptions3
K/601/9574SHM2Supply, storage and disposal of medication3
T/601/9576SHM3Understand the requirements for the safe administration of medication4
F/601/9578SHM4Record-keeping and audit processes for medication administration and storage3
K/601/2379SML207Understand solvents and volatile substance abuse2
F/601/3442SSMU21Introductory awareness of sensory loss2
Y/601/3446SSOP21Introductory awareness of models of disability2
K/601/3449SSOP22Support effective communication with individuals with a sensory loss3
A/601/4895SSOP23Contribute to the support of individuals with multiple conditions and/or disabilities3
H/601/3451SSOP24Contribute to supporting individuals in the use of assistive technology3
F/601/5160SSOP25Support individuals to negotiate environments4
T/504/0482UMH1Understand mental health4

To find out more, please contact our customer services team on 0121 270 5100 or email us.