VTCT (Skillsfirst) Level 2 Certificate in Introduction to DHL Working Practices (RQF)

Qualification summary

This qualification has been designed for those learners who are starting their career at DHL within the global organisation and forms the foundation for further studies and progression.

The knowledge and skills developed within this qualification will be designed to meet specific job, roles, job functions and the culture and legislation pertinent to the learner’s country in which they work.

Vocationally, the qualification will have optional functions for each learner which is best suited to their job function. These will be Sales, Operations, Customer Service, Finance, IT and ‘others’.

Restricted use

This qualification is restrictive to DHL as it contains commercially sensitive information. Supporting documentation is restricted to DHL staff members on request.


Qualification structure

Learners must achieve all 4 units from Group M.

Total Qualification Time (TQT) is 168 hours

Guided Learning Hours (GLH) are 141

Qualification numberQualification reference
CISC2  603/2135/0  


Group M – Mandatory units

unit. no.
unit. no.
Unit titleGLH
F/616/0406DHL1Know the world and network of DHL34
J/616/0409DHL2Know the local heritage,history and business of DHL in this country21
A/616/0410DHL3Know the local team and network in this country28
F/616/0411DHL4Know the DHL world58