VTCT (Skillsfirst) Level 3 Diploma in DHL Supervisory Skills (RQF)

Qualification summary

This qualification has been designed for those learners who are or being developed to operate, in a supervisory role within DHL and forms the foundation for further progression within the DHL management structure.

The knowledge and skills developed within this qualification will enable learners to gain an understanding of DHL supervisory principles. These cover DHL personal excellence, DHL people excellence, DHL service excellence and DHL operational excellence.

Learners will then apply the skills, knowledge and understanding they have gained to their work activities to prove competence.

Restricted use

This qualification is restrictive to DHL as it contains commercially sensitive information. Supporting documentation is restricted to DHL staff members on request.

Qualification structure

Learners must achieve all 9 units from Group M.

Total Qualification Time (TQT) is 487 hours

Guided Learning Hours (GLH) are 241

Qualification numberQualification reference
CSED3 603/2137/4  


Group M – Mandatory units

unit. no.
Unit titleGLH
Y/616/0415DHL9Communication essentials21
D/616/0416DHL10Managing and developing self24
H/616/0417DHL11Working with others effectively28
K/616/0418DHL12Inspirational leadership28
M/616/0419DHL13Working with teams effectively28
H/616/0420DHL14Customer service matters20
K/616/0421DHL15Championing DHL customer service34
M/616/0422DHL16High performance leadership31
T/616/0423DHL17Managing operations27