DDCA3 – VTCT (Skillsfirst) Level 3 Award in Dealing with Difficult Conversations (RQF)

This qualification combines the practice of investigative interviewing and questioning techniques to provide a understanding of how to carry out a difficult conversation as part of a formal enquiry.

It has been developed for police officers, loss prevention agents, detectives or other private or public sector investigators. It is designed to meet the needs of those learners who wish to seek, gain and retain employment or to accredit their existing knowledge of investigative techniques for CPD purposes.

This qualification will give you the knowledge of:

  • how to carry out an investigative interview
  • the range of questioning techniques
  • the key features of legislation relating to investigative techniques
  • the roles and responsibilities of an investigative interviewer.

You will also gain a knowledge of the purposes, uses, methods and techniques of cognitive interviewing.

If you feel that you not only want the knowledge, but also to be trained in the techniques of investigative interviewing, you should consider the Level 3 Certificate in Investigative Interviewing (RQF).

This qualification does not require you to have any prior qualifications or levels of prior learning. There is no minimum age requirement for this qualification.

This qualification is supported by employers and agencies within the Justice and Public Sectors and was developed in partnership with Intersol Global.

VTCT (Skillsfirst) Level 3 Award in Dealing with Difficult Conversations (RQF) Handbook

Qualification structure

To achieve this qualification learners must achieve the mandatory module in Group M.

The total qualification time (TQT) is 70

Minimum Guided Learning Hours (GLH) are 51

Qualification numberQualification reference
DDCA3 603/3441/1 

Group M – Mandatory module

mod. no.
mod. no.
Module titleGLH value
A/507/9770II1Understanding investigative interviewing7

To find out more about our registration/certification fees, contact our customer services team on

0121 270 5100 or email us