BUSD3 – VTCT (Skillsfirst) Level 3 Diploma in Business Administration (RQF)

Qualification summary

This qualification has been designed to recognise learners’ skills, knowledge and overall competence of complex administrative functions and activities. It accredits learners’ abilities to carry out a range of non-routine administrative tasks in a senior role and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context and aids career progression.

This level 3 diploma is ideal for staff employed as but not limited to the following roles:

  • Administration executives/officers
  • Administration team leaders
  • Personal assistants and secretaries
  • Legal or medical secretaries

The qualification has been designed to be flexible, allowing you to choose units that best fit your needs, such as, but not limited to:

  • Negotiate in a business environment
  • Contribute to business performance
  • Manage legal case files
  • Resolve administrative problems

but at the same time ensuring that essential areas of knowledge and skill from the business administrative sector are covered by the mandatory units within this qualification.

If you feel that this qualification does not suit your current job role then you could look at the Level 2 Diploma in Business Administration (RQF) which is for administrative staff not in a supervisory position.

Learners who achieve this qualification could progress onto the:

•  Level 4 NVQ Diploma in Business Administration (RQF)
•  Level 4 Diploma in Principles of Business Administration (RQF)

•  Level 3 Diploma in Team Management (RQF)

It is supported nationwide by employers in all sectors. For details of a training provider or college in your area please contact our customer services team.

VTCT (Skillsfirst) Level 3 Diploma in Business Administration (RQF) Handbook


Qualification structure

A minimum total of 58 credits must be achieved to gain the qualification as follows:

All 27 credits must be achieved from Group M and minimum of 13 credits must be achieved from Group A

A maximum of 10 credits can only be achieved from Group B and a maximum of 8 credits can only be achieved from Group C

A minimum of 40 credits must be at Level 3 or above.

Minimum Guided Learning Hours (GLH) are 282

Total Qualification Time (TQT) is 580

Qualification numberQualification reference

Group M – mandatory units

unit no
unit no
Unit titleUnit LevelCredit ValueBarred Unit(s)
Y/506/1910BUS40Communication in a business environment34
R/506/1940BUS57Principles of business communication and information34
Y/506/1941BUS58Principles of administration36
D/506/1942BUS59Principles of business310
T/506/2952ML9Manage personal and professional development33

Group A – Optional units – business administration

unit no
unit no
Unit titleUnit LevelCredit ValueBarred Unit(s)
Y/506/1809BUS14Produce business documents23
R/506/1811BUS16Store and retrieve information24
Y/506/1812BUS17Produce minutes of meetings23
D/506/1813BUS18Handle mail23
K/506/1815BUS20Prepare text from notes using touch typing24
M/506/1816BUS21Prepare text from shorthand26
T/506/1817BUS22Prepare text from recorded audio instruction24
Y/506/2295BUS25Maintain and issue stationery and supplies23
L/506/1869BUS27Contribute to the organisation of an event23
D /506/1875BUS28Organise business travel or accommodation24BUS48
H/506/1876BUS29Provide administrative support for meetings24
T/506/1879BUS30Administer human resource records23
A/506/1883BUS31Administer the recruitment and selection process23
R/506/1887BUS32Administer parking dispensations23
R/506/1890BUS33Administer finance24
M/506/1895BUS35Buddy a colleague to develop their skills23
L/506/1905BUS39Employee rights and responsibilities22
D/506/1911BUS41Contribute to the improvement of business performance36
H/506/1912BUS42Negotiate in a business environment34
K/506/1913BUS43Develop a presentation33
M/506/1914BUS44Deliver a presentation33
T/506/1915BUS45Create bespoke business documents34
A/506/1916BUS46Contribute to the development and implementation of an information system36
F/506/1917BUS47Monitor information systems38
J/506/1918BUS48Evaluate the provision of business travel or accommodation35BUS28
L/506/1919BUS49Provide administration support in schools35
F/506/1920BUS50Administer parking and traffic challenges, representations and civil parking appeals35
R/506/1923BUS51Administer statutory parking and traffic appeals36
T/506/1932BUS52Administer parking and traffic debt recovery35
J/506/1935BUS53Administer legal files35
L/506/1936BUS54Build legal case files35
Y/506/1938BUS55Manage legal case files 35
K/506/1944BUS60Manage an office facility34
M/506/1945BUS61Analyse and present business data36
R/506/1954BUS66Support environmental sustainability in a business environment44
D/506/1956BUS67Resolve administrative problems46
H/506/1957BUS68Prepare specifications for contracts44 –

Group B – Optional units – IT and management

unit no
unit no
Unit titleUnit LevelCredit ValueBarred Unit(s)
L/506/2150CUS25Organise and deliver customer service35
R/506/2151CUS31Resolve customer’s complaints34
J/502/4397IT301Bespoke software34
T/502/4556IT303Database software36
T/502/4623IT306Presentation software36
J/502/4626IT308Spreadsheet software36
Y/502/4632IT310Website software35
Y/502/4629IT311Word processing software36
T/502/4301IT312Using email33
T/506/1820ML10Promote equality, diversity and inclusion in the workplace33
A/506/1821ML11Manage team performance34
J/506/1921ML12Manage individuals’ performance34
L/506/1922ML13Manage individuals’ development in the workplace33
Y/506/1924ML14Chair and lead meetings33
J/506/2292ML16Encourage innovation3 4
M/506/1928ML18Produce products and/or services35
T/506/1929ML19Implement change35
K/506/1930ML20Implement and maintain business continuity plans and processes34
F/506/1934ML23Participate in a project33ML40
J/506/1949ML25Develop and maintain professional networks43
Y/506/1955ML27Develop and implement an operational plan45
K/506/1989ML34Manage physical resources44
K/506/1992ML36Prepare for and support quality audits43
A/506/1995ML38Manage a budget44
R/506/1999ML40Manage a project47ML23
L/506/2004ML41Manage business risk46
R/506/2909ML43Recruitment, selection and induction practice46

Group C – Optional units – general

unit no
unit no
Unit titleUnit LevelCredit ValueBarred Unit(s)
D/506/1939BUS56Understand the legal context of business36
Y/506/2152CUS26Understand the customer service environment35
K/502/9933MK1Principles of market research35
T/502/9935MK2Principles of marketing and evaluation37
J/502/9938MK3Principles of marketing stakeholder relationships33
F/506/2596ML15Principles of leadership and management38
F/502/9937PDM3Principles of digital marketing and research37
R/503/9324RECP17Principles of social media within a business36

To find out more, please contact our customer services team on 0121 270 5100 or email us.