BUSD2 – VTCT (Skillsfirst) Level 2 Diploma in Business Administration (RQF)

Qualification summary

This qualification has been developed to recognise the learners’ skills, knowledge and overall performance within administrative functions and activities. It accredits learners’ abilities to understand and carry out a range of administrative tasks and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context and aids career progression.

The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the administrative sector are covered.

Learners who achieve this qualification could progress onto the:

•  Level 3 Diploma in Business Administration (RQF)
•  Level 3 Diploma in Customer Service (RQF)

VTCT (Skillsfirst) Level 2 Diploma in Business Administration (RQF) Handbook

Qualification structure

A minimum total of 45 credits must be achieved to gain the qualification as follows:

All 21 credits must be achieved from Group M and a minimum of 14 credits must be achieved from Group A.

A maximum of 10 credits can only be achieved from Group B and a maximum of 6 credits can only be achieved from Group C.

A minimum of 36 credits must be at Level 2 or above.

Minimum Guided Learning Hours (GLH) are 229

Total Qualification Time(TQT) is 450

Qualification numberQualification reference
BUSD2 601/3518/9 

Group M – mandatory units

unit no
unit no
Unit titleUnit LevelCredit Value
H/506/1893BUS34Communication in a business environment23
J/506/1899BUS36Principles of providing administrative services24
T/506/1901BUS37Principles of business document production and information management23
A/506/1964BUS38Understand employer organisations24
L/506/1788ML1Manage personal performance and development24
R/506/1789ML2Develop working relationships with colleagues23

Group A – Optional units – Business administration

unit no.
unit no.
Unit titleUnit LevelCredit Value
D/506/1794BUS4Health and safety in a business environment12
K/506/1796BUS6Use a telephone and voicemail system12
A/506/1799BUS8Meet and welcome visitors in a business environment12
L/506/1807BUS13Manage diary systems22
Y/506/1809BUS14Produce business documents23
L/506/1810BUS15Collate and report data23
R/506/1811BUS16Store and retrieve information24
Y/506/1812BUS17Produce minutes of meetings23
D/506/1813BUS18Handle mail2  3 
H/506/1814BUS19Provide reception services23
K/506/1815BUS20Prepare text from notes using touch typing24
M/506/1816BUS21Prepare text for shorthand26
T/506/1817BUS22Prepare text from recorded audio instruction24
T/506/1865BUS24Archive information23
Y/506/2295BUS25Maintain and issue stationery and supplies23
J/506/1868BUS26Use and maintain office equipment22
L/506/1869BUS27Contribute to the organisation of an event23
D/506/1875BUS28Organise business travel or accommodation24
H/506/1876BUS29Provide administrative support for meetings24
T/506/1879BUS30Administer human resource records23
A/506/1883BUS31Administer the recruitment and selection process23
R/506/1887BUS32Administer parking dispensations23
R/506/1890BUS33Administer finance24
M/506/1895BUS35Buddy a colleague to develop their skills23
L/506/1905BUS39Employee rights and responsibilities22
K/506/1913BUS43Develop a presentation33
M/506/1914BUS44Deliver a presentation33
A/506/1916BUS46Contribute to the development and implementation of an information system36
F/506/1917BUS47Monitor information systems38
M/506/1945BUS61Analyse and present business data36

Group B – Optional units – IT and customer services

unit no.
unit no.
Unit titleUnit LevelCredit Value
F/601/8320B1Processing customers financial transactions24
A/506/2130CUS7Deliver customer service25
R/506/2134CUS13Process information about customers23
Y/506/2149CUS19Develop customer relationships23
M/502/4300EML2Using email 223
F/502/4396 IT201Bespoke software 223
J/502/4559IT202Data management software23
M/502/4622IT206Presentation software24
F/502/4625IT208Spreadsheet software24
R/502/4631IT210Website software24
R/502/4628IT211Word processing software24
F/506/1934ML23Participate in a project33
T/505/1238PRP2Payroll processing25

Group C – General

unit no.
unit no.
Unit titleUnit LevelCredit Value
A/506/1818BUS23Understand the use of research in business26
D/506/1939BUS56Understand the legal context of business36
L/506/2083CUS1Understand working in a customer service environment13
R/506/2294ML6Principles of team leading25
J/506/1806ML7Principles of equality and diversity in the workplace22
K/503/8194PCR2Principles of customer relationships 23
D/502/9931PDM2Principles of digital marketing25
D/502/9928MTP2Principles of marketing theory24
R/505/3515SMB21Know how to publish, integrate and share using social media25
F/505/6880SMB22Exploring social media22
L/505/3514SMB23Understand the safe use of online and social media platforms24

To find out more please, contact our customer services team on 0121 270 5100 or email us.