IER1 – VTCT (Skillsfirst) Level 1 Award in Introduction to Employment in Retail (RQF)
Qualification summary
The Level 1 Award in Introduction to Employment in Retail (RQF) qualification will provide you with the basic knowledge and understanding to work in Retail. This qualification will help those who are new to the workplace or returners to work who wish to build their confidence and gain an understanding of the Retail environment. You will learn different areas of retail including:
- customer service
- the selling process
- health & safety
On completion of this qualification you could progress onto the following:
- Level 1 Certificate in principles of Customer Service (RQF)
- Level 2 Diploma in Customer Service (RQF)
This qualification does not require you to have any prior qualifications or levels of previous learning. There is no minimum age requirement for this qualification. This qualification is made up of 100% vocational units.
This qualification is ideally suited to learners who are undertaking the work placement element of a Traineeship. For more information please click here.
For contact details of the training providers and colleges that offer this qualification in your local area, please email our customer service team.
Related Documents:
VTCT (Skillsfirst) Level 1 Award in Introduction to Employment in Retail (RQF) Handbook
Qualifications structure
All 7 credits from Group M must be achieved to gain the qualification.
Minimum Guided Learning Hours (GLH) are 53
Total Qualification Time (TQT) is 70
| Qualification number | Qualification reference |
| IER1 | 601/3046/5 |
Group M – Mandatory units
| RQF unit no. | Skillsfirst unit no. | Unit title | Unit Level | Credit Value | GLH |
| A/502/5756 | RKA18 | Understanding the business of retail | 1 | 1 | 8 |
| T/502/5819 | RKA19 | Understanding customer service in the retail sector | 1 | 2 | 17 |
| M/502/5804 | RKA20 | Understanding how a retail business maintains health, safety and security on its premises | 1 | 2 | 15 |
| T/502/5805 | RKA21 | Understanding the retail selling process | 1 | 2 | 13 |
To find out more about our registration/certification fees, contact our customer services team on
0121 270 5100 or email us
