IER1 – VTCT (Skillsfirst) Level 1 Award in Introduction to Employment in Retail (RQF)

Qualification summary

The Level 1 Award in Introduction to Employment in Retail (RQF) qualification will provide you with the basic knowledge and understanding to work in Retail. This qualification will help those who are new to the workplace or returners to work who wish to build their confidence and gain an understanding of the Retail environment. You will learn different areas of retail including:

  • customer service
  • the selling process
  • health & safety

On completion of this qualification you could progress onto the following:

  • Level 1 Certificate in principles of Customer Service (RQF)
  • Level 2 Diploma in Customer Service (RQF)

This qualification does not require you to have any prior qualifications or levels of previous learning. There is no minimum age requirement for this qualification. This qualification is made up of 100% vocational units.

This qualification is ideally suited to learners who are undertaking the work placement element of a Traineeship. For more information please click here.

For contact details of the training providers and colleges that offer this qualification in your local area, please email our customer service team.

VTCT (Skillsfirst) Level 1 Award in Introduction to Employment in Retail (RQF) Handbook

Qualifications structure

All 7 credits from Group M must be achieved to gain the qualification.

Minimum Guided Learning Hours (GLH) are 53

Total Qualification Time (TQT) is 70

Qualification numberQualification reference
IER1 601/3046/5 

Group M – Mandatory units

unit no.
unit no.
Unit titleUnit LevelCredit ValueGLH
A/502/5756RKA18Understanding the business of retail118
T/502/5819RKA19Understanding customer service in the retail sector1217
M/502/5804RKA20Understanding how a retail business maintains health, safety and security on its premises1215
T/502/5805RKA21Understanding the retail selling process1213

To find out more about our registration/certification fees, contact our customer services team on
0121 270 5100 or  email us